Collects reviews automatically. Catches problems before they go public.
Smart-timed post-job review requests. Unhappy customers get filtered to a private response loop before they leave a public one-star, while happy ones land straight on Google.
Start with the free ~45-minute Leak Audit. We tell you whether this agent actually fits your shop before anyone quotes anything. Stack6 handles the install end-to-end and walks the scoping numbers with you live.
The gap between your actual review velocity (typically 1–4/mo for a $3M shop) and what your service volume could earn (15–25/mo with structured asks). Each net new 5-star adds measurable click-through-rate from local search.
The free Leak Audit returns the number for your shop — built from your call volume, ticket size, and close rate. No mock data, no industry averages.
Per-tech review request with optimal post-job timing window
Sentiment routing — negative replies intercepted privately before public posting
Monthly per-tech review velocity and sentiment report
Job-completion trigger via SMS dispatch or CSV export
The math is universal across residential service. The lived experience is trade-specific. Here's what this agent looks like inside HVAC, plumbing, and electrical shops doing $1M–$10M.
Tech finished a $9K AC install. Homeowner thanked them profusely. Tech said "if you have a sec, we'd appreciate a review" — verbally, on their way out. Homeowner forgot by the time they walked back inside. Stack6 sends the SMS request 4 hours later with a one-tap Google link. The homeowner taps it from their couch.
Review velocity climbs from 2/mo to 14/mo. CTR on Local Pack listings up ~22% per Google studies.
Plumbing repair didn't fully solve the issue — leak came back two days later. Customer was frustrated but didn't call back; they typed a 1-star review draft instead. Stack6 sent the review request, the customer started typing 1-star feedback, and the sentiment classifier intercepted the negative response BEFORE it posted publicly. Owner got a Slack ping, called the customer same-day, got the issue fixed.
One-star avoided. Customer became a re-engaged 5-star reviewer 3 weeks later.
Your top electrician — the one customers ask for by name — has been with you 6 years. Zero Google reviews mention them. Why? Customers don't know to mention a tech name unless prompted. Stack6's review request includes the tech's first name and prompts customers to mention them. Owner sees per-tech review velocity and sentiment by month.
When that electrician was named in 14 reviews over 6 months, his bookings climbed — repeat customers and word-of-mouth referrals.
Nothing has to come out for us to go live. Keep your existing scheduler, dispatch board, and CRM — the agent works alongside them. Calendar and CRM integrations are available and get configured during onboarding, only where it earns real time back.
Happy customers never get asked. Google rank slides. Shops with 300+ reviews generate 1,046% more LSA leads than shops with <100 (industry data). Reputation compounds — for or against you — and it shows up in next year's call volume.
The range comes from industry benchmarks for residential service shops your size. Your number gets calculated against your own call volume, average ticket, and close rate inside the free Leak Audit.
The category is crowded. Birdeye, Podium, NiceJob, Swell — all do review automation. What Stack6 does differently:
| Stack6 | Birdeye / Podium / Swell | |
|---|---|---|
| Sentiment routing | Classifies the response BEFORE it posts. Negative feedback opens a private response loop with the owner; positive lands on Google. Catches the 1-star before it's public. | Some vendors do this; most don't. Most just send the request and hope the customer is happy. The bad ones still go public. |
| Per-tech tracking | Every request tagged to the tech who did the job. Monthly per-tech review velocity + sentiment report — actionable for staffing and training decisions. | Most vendors report shop-wide only. You don't know which tech is driving the reputation. |
| Pricing | $1,500 setup + $229/mo. No per-message fees, no per-review fees, no "reputation manager" upsell. | Birdeye / Podium start around $300–600/mo and add modules. Total cost of ownership ~2–3× Stack6. |
| Setup time | Typical install: 14 days. We bring the templates, the timing logic, and the dispatcher integration. | Self-serve onboarding can take 30–60 days; concierge onboarding costs extra. |
What it won't do: respond to existing 1-star reviews on your behalf, build a public reputation page on your site, or do paid reputation-management work. This is a pre-publication intercept + post-job ask system — narrower than what Birdeye sells, and priced accordingly.
The free Leak Audit returns a recovery estimate built off your own numbers, plus a ~14-day install plan (typical) and exact pricing for the agents that actually belong in your stack.